Wordpress Advanced Ticket System wordpress plugin resources analysis
| Download This Plugin | |
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| Name | Wordpress Advanced Ticket System |
| Version | 1.0.58 |
| Author | Olivier |
| Rating | 72 |
| Last updated | 2014-12-13 09:51:00 |
| Downloads |
64316
|
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Home page
Delta: 0%
Post page
Delta: 0%
Home page PageSpeed score has been degraded by 0%, while Post page PageSpeed score has been degraded by 0%
Wordpress Advanced Ticket System plugin added 5 bytes of resources to the Home page and 6 bytes of resources to the sample Post page.
Wordpress Advanced Ticket System plugin added 0 new host(s) to the Home page and 0 new host(s) to the sample Post page.
Great! Wordpress Advanced Ticket System plugin ads no tables to your Wordpress blog database.This plugin adds to Wordpress the features of a complete ticket system. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.
Plugin's Official website
Wordpress Advanced Ticket System : http://www.ticket-system.net/
On the official website, you'll find detailed setup instructions, anwsers to FAQ and premium release order page.
WATS offers multiple ways for your customers to submit tickets :
- through the frontend form without any authentication nor registration (Premium release)
- through the admin site via the shared guest user feature without any registration
- through the admin side for all users with a minimum level of contributor
- directly by email (Premium release)
WATS key features :
- ticket submission through the admin
- ticket submission through the frontend (Premium release)
- ticket submission through email piping (Premium release)
- ticket assignment (Premium release)
- ticket submission on behalf of users, usefull for call centre
- priority, status, type and product values preset by the admin
- priority, status, type and product keys selection for each ticket
- unlimited number of text input and drop down selector custom fields for tickets, fully integrated with total control over read/write rights (Premium release)
- internal comments support for private exchanges between admins (Premium release)
- mail notification upon new ticket submission for admins (Premium release)
- mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list (Premium release)
- mail notification upon ticket update for ticket originator, updaters and admins (Premium release)
- complete control over mail notifications format through the API (Premium release)
- ticket list filtering, sorting and export to Excel in the frontend (Premium release)
- ticket statistics through dashboard and frontend widgets
- advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)
- smooth integration with WordPress themes
- scalability : able to work on websites with more than 50.000 users! (Premium release)
WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.
Examples of use of WATS :
- technical support system
- trouble ticket system
- customer relationship management (CRM) system
- software release lifecycle management
- service request system
- company, hotel or real estate service desk
- helpdesk system
- contact form with database tracking
- collaborative content site with frontend post submission
- appointment request system
Translations :
- English (Minimum release : 1.0, Originator : Olivier from http://www.ticket-system.net )
- French (Minimum release : 1.0, Originator : Olivier from http://www.ticket-system.net )
- German (Minimum release : 1.0.23, Originator : Tobias Kalleder from http://indivisualists.com/ )
- Spanish (Minimum release : 1.0.49, Originator : Esteban from http://www.netmdp.com/ )
- Lithuanian (Minimum release : 1.0.50, Originator : Arturas from http://www.taisyklajums.lt/ )
- Russian (Minimum release : 1.0.53, Originators : Alexey from http://reservation.isaev.asia/ and Eugene from http://1245.ru/ )
- Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie from http://fauzievolute.com/ )
- Italian (Minimum release : 1.0.54, Originators : Erick Jara from http://www.impesud.it/ and Alessandro Pagano from http://www.alessandropagano.net/ and Roberto Scano from http://robertoscano.info )
- Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski from http://www.disena.pl/ )
- Belarussian (Minimum release : 1.0.56, Originator : Alex from http://webhostinggeeks.com/ )
- Romanian (Minimum release : 1.0.56, Originator : Alex from http://webhostinggeeks.com/ )
- Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef from http://www.ab-ct.nl/ )
- Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions from http://outshinesolutions.com/ )
- Slovak (Minimum release : 1.0.57, Originator : Branco from http://webhostinggeeks.com/ )
Screenshots
